Hint: It’s more than ticketing! Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. vCIO Dashboard. You can find their documentation here.. DeskDirector email template utilize both MJML markup language and Liquid template engine to allow user to easily code dynamic email content. You can only install it to one machine to provide monitoring, management, and remote access capabilities to all local computers and VMs. DeskDirector. Using CloudRadial. MSPs can choose from two editions of Desktop Central MSP software: the free and enterprise edition. Provide clients with feedback on service performance. dinCloud is a Cloud Services Provider (CSP) that helps organizations rapidly migrate to the cloud through a strong network of Value Added Resellers (VARs) and Managed Service Providers (MSPs). Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Igiko is ideal for small and medium enterprises, hosting providers, software development and engineering companies, e-learning companies, virtual labs, and home users. About one third the price of competing solutions. Solve more than your ticketing problem with CloudRadial! Keep up-to-date client marketing lists built from companies and user roles that can be downloaded and used in 3rd party marketing software. vcita vs DeskDirector Portal. Customer satisfaction surveys built-in to the ticketing portal and easily added to outbound PSA emails. Deliver messages to clients based on company, type of company and/or user role. Press question mark to learn the rest of the keyboard shortcuts ... for a ticketing portal. The SolarWinds® Passportal™ product suite also offers value-added service products including Documentation Manager™, Blink™ and Site™ all of which promote compliance with industry regulations and help protect businesses from data breaches, cybersecurity threats, and network vulnerabilities. Azure Bastion is provisioned directly in your Virtual Network (VNet) and supports all VMs in your Virtual Network (VNet) using SSL without any exposure through public IP addresses. MSP360™ offers all of the features you would expect in backup software, including, image-level backup, file-based backup and even support for Microsoft SQL Server and Microsoft Exchange. Around the clock, we proactively monitor all end-to-end service assets (on-premise, private/public cloud, hardware, software, quality, availability), using specially developed diagnostic tools. Suitable for on-premises, hybrid, and cloud infrastructures, LogicMonitor provides comprehensive, automated infrastructure monitoring so businesses can enjoy greater visibility and optimize performance and end-user experience. Tech experience in the DeskDirector tech portal can be customized further using custom tabs. From Ticketing to SLA Management, and Integrated Billing to an embedded RMM and built-in Remote software, come see what Syncro is all about. What is SyncMonkey? Customer Service. Best For: Small businesses who provide services. Kaseya Business Management Solution (BMS) is the most feature-packed solution built specifically for Managed Service Providers (MSPs). It says its a deskdirector alternative. Rank clients by your own metrics for project and product usage. With the acceleration of cyber threats across new security vectors, the effort, skill, and technology needed to defend against these dangers continues to dramatically increase and become more complex. Generate reports, budgets and summaries for quick review customized with branded colors, logos, etc. You can also bulk import the users. You ought to be able to deliver more value with less service delivery costs. Igiko Management Tools is web-based software for remote access, management, and monitoring of physical and virtual machines within a permission-based security model. Files stored forever, option of hot, cold or deep archive. Update your Mailchimp audience directly from your marketing lists for easy email blasts. Our commitment to supporting our business customers and resellers is paramount. Thinfinity Remote Desktop allows users to securely access computers from any device with an HTML5 browser. DeskDirector’s new auto-login feature. You may unsubscribe from these communications at any time. Resources and information to help you launch CloudRadial to clients. CloudRadial picks up where your PSA leaves off – helping MSPs become as proactive with client service as they are with IT service delivery. (say 30 min). To get the info you need and get it to the right place. Create advanced workflows using Microsoft Flow webhooks or PSA custom fields. Provide clients with a list of their invoices and the ability to download a printable copy. The world's first security centric remote monitoring and management (RMM) platform, NinjaRMM enables IT professionals to monitor and manage the entire IT stack with full automation all within a single pane of glass. The most efficient way to achieve this is with a professionally staffed Security Operations Center or SOC as a service. Empower your MSP Clients with the Client Portal. Deliver world class IT services with Naverisk’s powerful remote monitoring and management capabilities. OBM is for backing up servers, databases, and VMs, and Office 365 as admin; ACB is for backing up files on desktops and laptops, as well as Office 365 as individual user. Avast Business Managed Workplace features training via documentation, webinars, live online, and in person sessions. Document your clients' network in our integrated documentation platform. Service Boards. Unify systems in Liongard to audit historical data, see critical changes, set proactive alerts and report across the IT stack. Create client and IT approved links to cloud applications and even local resources. Never miss incoming tickets or alerts again. Define and promote the core products your company delivers for client understanding and account manager consistency. With Miradore, you can stay up to date with your device fleet, automate device management across multiple operating systems, distribute business-critical apps, and secure your company data. data backup solutions in India. Reduce manual operational tasks and scale customer management by using cross-customer management features. Let your customers view and manage across partners from a single control plane, with precise and granular access. Standardize, secure, and scale your IT managed services. Deploying CloudRadial. Capture the essentials with quick ticketing that lets you get back to work. Deploy quickly, and easily manage all of your clients from a single interface. Out-of-the box QBR templates including industry specific standards like NIST CSF, ISO27001, PCI, HIPAA and more. Extend these capabilities consistently across marketplace offers, Azure services, APIs, and licensing models. Integration with Addigy pulls data in from all of your Mac endpoints. First steps in setting up and working with your CloudRadial tenant. DeskDirector is a software organization that offers a piece of software called DeskDirector Portal. Used the software for: 2+ years. Updated 1 month ago by Edcel Ceniza Managing which clients can access the DeskDirector Client Portal can be a very daunting task, specially if you have a lot of companies and contacts to manage. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Full support for Windows, Linux, Mac & SNMP devices. Enable greater visibility and governance: Information about specific CloudRadial features. The reality is the PSA Portal, along with the web portal version of DeskDirector and the SharePoint portal of CloudRadial don’t work simply because users can’t find them. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. Help Desk for Managed Service Providers. Kaseya BMS supports the back-end requirements of MSPs so they can focus on selling and delivering services, instead of spending time on non-revenue generating tasks. Tickets are used to track these requests and special ticket statuses show these request's current state. Ease of Use. Companies need to monitor all points of contact within their estate. Get to work faster with a beautiful, intuitive interface that cuts down on ramp up time, creating a higher productivity team. The Kaseya BMS integration with CloudRadial is in beta and is an evolving work in progress. OptiTune offers one of the best solutions to date. Set the backup policies as per requirement. Become more frictionless with servicePath. Business rules allow for highly granular notification policies with many types of notification methods. Starting Price: $10.00/month/user. Managing Client Portal Access. Unlock data with Liongard for periodic business reviews, scoping new projects and converting customers to Managed Services. Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. 1) Proactively monitor everything on your customer networks – not just servers and workstations – and troubleshoot quickly Target any market with backup software and management consoles available in 18 languages. Get started today with a full-featured, zero-risk Free Trial, and see for yourself what Syncro is all about. Combined RMM and PSA Platform including Invoicing, Credit Card Payments, Help Desk, Customer Management, Automation, Scripting, Remote Access, Email Marketing and more. This means your business runs more smoothly - and analysis of your business performance is automatic and always available. my subreddits. Use your own custom URL for links back to your portal. Give clients real-time status information on your performance and the business policies that drive their I.T. Starting Price: $97 per month Compare vs. CloudRadial View Software Track meeting history and notes in one consistent place. Please don't fill out this field. Remove All Products Add Product Share. SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. Unleash your team to operate at 10x with Liongard, the only automation platform that gives you complete visibility across the stack, so you can manage modern IT with confidence. Solve issues fast while onsite with our MSP Manager mobile app. Simplify engagement processes, such as onboarding, through automated workflows. edit subscriptions. Slash your costs and simplify service delivery with a powerful, easy to use, all-in-one IT services automation platform. No credit card information is required. Leverage easy to use QBR frameworks. MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. The comprehensive and powerful ITarian platform helps you simplify operations, boost productivity, and better utilize IT resources. Clients can view and comment on their tickets, client management can view all tickets and approve end-user submissions. Push broadcast messages through the web or desktop application that can then be shown through messages and daily digests. Built-in remote access and security features help you support and protect from day one. Don’t settle when it comes to managing your clients’ IT infrastructure. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. Eliminate the need to purchase or install any software or hardware. Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with plug and play setup, a friendly UX, and a comprehensive feature set, accessible from any desktop browser or mobile device. DeskDirector API. Starting Price: $12.45/month/user. 5/5. The DeskDirector Integration gives you the tools you need to succeed. Make life convenient for your customers with your own brandable customer portal. DeskDirector Portal Reviews. Built on Amazon Web Services (AWS). Head of Sales and Marketing. DeskDirector Broadcast is available to anyone on our Dynamic Plan, so if you'd like to talk to one of us here about getting yourself a piece of the action, or you'd like to learn more about any of our other client communication tools, you can find us at info@deskdirector.com - we'd love to hear from you. We automatically test and deploy patches when they are viable and restrict patches that are harmful. SyncMonkey keeps track of all your current software license agreements, employee birthdays, domains and more, and then notifies users whenever an item is close to expiring. With the time you save, you can invest more in your business. Setup and forget, backup in auto. Show client management who has completed your integrated online courses. You seem to have CSS turned off. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy. Internet of Things (IoT) solutions have generally been marketed to and purchased by large enterprises. Igiko has a built-in remote desktop gateway that allows you to establish connections with your computers or VMs. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy. Naverisk’s service desk is designed specifically for MSPs and IT Pros with powerful automation and collaboration capabilities. Reduce the number of service tickets generated and resolve IT incidents faster. From sharing tickets with clients to dynamic service experiences - DeskDirector can meet the needs of your MSP. Check out alternatives and read real reviews from real users. Certain features may be limited based on the capabilities of your Office 365, PSA or third-party integrations. When an approval email is triggered from DeskDirector, we use the SMTP Settings set up in the Admin Console to send the email. Autotask PSA centralizes operations and provides instant understanding through customizable dashboards and widgets, enabling you to make data-driven decisions. MSP clients need more than a ticketing portal View More Comparisons. Includes the ability to provide SkyKick reporting to clients straight from your SkyKick tenant. Liongard automates the process and minimizes human errors. This feature helps your company stay. Cloud Backup Solution Built for MSPs. CloudRadial beats DeskDirector as the #1 client experience platform. According to this report in Datto, standardization of services is the third biggest pain point in the MSP industry in 2018. Right-click on the ad, choose "Copy Link", then paste here → Security Monitoring ConnectWise Manage is a robust business management platform made for companies that offer, service, and support technology. One-click push of messages out to users in a daily digest delivered to users inboxes. With support for Windows, macOS X, iOS, Android and Chromebook among others, Thinfinity® Remote Desktop Server will enable you to provide users with remote access solutions immediately, wherever they are. Fully customizable Service Catalog and superior Custom Forms to give quick and relevant first-contact support to your users. Whether you’re just getting started with remote support tools, or looking to find an alternative to another product due to high prices, Splashtop Remote Support is the solution for you. SourceForge ranks the best alternatives to CloudRadial in 2021. Easily add-on over 100 integrated Bigger Brains courses to deliver a superior training solution. 2) Stay on top of threats with features like MFA, antivirus, integrated Endpoint Detection and Response, data backup, disk encryption, email protection, and password management Reports, budgets and summaries for quick review customized with branded colors, logos,.. Through the web console, users can work on your ConnectWise and.. Party marketing software that can then be shown through messages and daily digests ahead with accurate plans for cloud hardware... And where they need IT webinars, live online, business hours, scale! And service requests and tickets your profitability empowering MSPs & IT Pros with,! 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